FAQ

FAQ

“When will I receive my order?”

Custom made orders process in 5 to 7 business days, unless item(s) is a special order then process time will vary and will be discussed with you.  If you order an item that is ready to ship, your order will ship within 1 to 2 business days.

All items are shipped using First Class mailing services through USPS.

“What shipping carriers do you use?”

We ship all our orders via USPS First Class

If you are located inside the United States you should receive your order within 2 weeks.  If you are located internationally, please allow 4 to 6 weeks to receive your order.

“Do you create custom/specialty orders from scratch?”

Absolutely.  Please contact us for a quote and other pertinent information.

“Am I able to get an item with a different gemstone?”

In most cases, yes.  Some gemstones are are extremely rare and or difficult to find.  Also, some colors can not be found or simply don’t exist.

Please contact us for more specific answers.

“Do you offer discount codes?”

If you’re an Exclusive Member, I will periodically send you discount codes.  These discount are for you only and not given to those not on my email list.

“What types of metal do you use?”

I use both Argentium silver and gold filled metal.  Both types in sheet, wire and chain forms.  On occasion, I use double clad rose gold filled materials.  In some cases I’ll use sterling silver if Argentium is not available.  The etched pieces are either brass or copper.  All specifics will be listed in the item descriptions.

“What is Argentium silver?”

Argentium silver is 93.5% silver, 6.5% copper and contains 1% germanium which inhibits tarnish.  This type of silver is nickel free and hypoallergenic.  All Argentium silver is made from recycled silver.

Sterling silver is made from 92.5% silver and 7.5% copper.

“Will your jewelry tarnish?”

Most metals will eventually tarnish under the right circustances.  Copper will tarnish to various patina’s which most people like.  As brass ages, to a vintage looking finish.  Gold-filled material rarely tarnished but will under certain circumstances as will silver.

With every order, I enclose a polishing pad should you need it.  I also enclose a list of “Do’s and Don’ts” to help keep your jewelry from tarnishing.